Refund Policy

The present general conditions of sale apply to all sales concluded through the website

The automatic registration systems are considered as proof of the nature and content of the order. confirms the acceptance of the order to the customer at the email address he/she will have given. The sale will be concluded as from the validation by of the payment of the order, i.e. the date of validation of the payment for the orders paid on line by credit card or the date of reception of the payment by check. reserves the right to refuse or cancel any order from a customer with whom there is a dispute regarding the payment of a previous order.

As long as our offers and their prices are visible on the site, they are valid. The availability indicated at the time of the consultation of the site by the customer remains dependent on the state of the stock at and of course at the suppliers.

To realize our showcase and our sales catalog, we work with databases, enriched according to the information communicated by our suppliers. This database contains more than a hundred items, not all of which are stored in our warehouse and our offer is therefore subject to the availability of the items at the suppliers.

Only the definitive rupture of an article at our suppliers involves the suppression of this one of our offer of sale. In the other cases, a new order under a certain time remains possible.

When there is an unavailability on a product ordered, the customer is informed by e-mail or on the invoice of the products sent in the case of an order of several articles.

Deadline for delivery of the order: when placing the order and on the order acknowledgement, a delivery deadline is communicated to customers. It is calculated by adding the availability time of the longest product to the delivery time of the mode of transport selected by the customer. From the placing of the order, to the shipment of the latter, the customer has the possibility to cancel his order.

Articles in pre-order: articles to be published are proposed on the site in pre-order. This reservation is made with the indication of a release date announced by the publisher at the time of the opening of the reservation phase. This release date can be changed at any time by the publisher who is solely responsible for the marketing of his product.

In any case, will endeavor, as soon as the final release date is reached, to ship the items to the customers who have reserved, up to the stock provided by the publisher for the release date.

The prices indicated in euros are considered net, excluding shipping costs. This price includes the price of the products, the handling, packaging and storage costs of the products. They can be modified at any time without notice, knowing that the articles will be invoiced on the basis in force at the time of the recording of the order. All orders are invoiced in Euros and payable in Euros. Any customs duties or local taxes are the responsibility of the recipient.

Standard delivery is 3,90€ in Metropolitan France, Belgium and Switzerland. A cost by weight is applied for express deliveries.

The shipping costs include a contribution to the costs of preparation, packaging and postage. Think of regrouping all your articles on only one order. We will not be able to group two distinct orders and shipping costs will be charged for each of them.

You have several means of payment offering a maximum of guarantees of safety. You can pay :

- By bank or private card (Visa, Eurocard/Mastercard) either directly on the site, in the payment form proposed during the ordering process (secure entry by SSL encryption), by informing the type of card, the number of your card without space between the digits, the control number (located on the back of your card) as well as the validity date.

- By Paypal payment

You have different payment methods and you can even benefit from payment facilities by credit card.

The payment is made on the secure bank servers of our partners. This implies that no banking information concerning you transits via the site

The payment by bank card is thus perfectly secured; your order will be thus recorded and validated as of the acceptance of the payment by the bank.

We deliver to your home or to a relay point. The delivery time includes the time of preparation of the parcel to which is added the time of routing. delivers in the whole world. The purchaser is warned by mails of the various stages of the follow-up of his order: that of preparation and that of delivery.

The delivery time includes the preparation time and the delivery assured by our carrier. The delivery time announced from 10 to 20 days is valid as of the reception by the purchaser of the email of the delivery of the order. The delivery time of (announced by the carrier) does not commit

Proximityjapan® is not bound to a longer delivery time.

The items supplied by are new or used. They are identical to those of the traditional trade and come from all the referenced publishers and suppliers.

For a used product, the buyer accepts a second hand product, a refund is not possible.

If a new article is defective or not in conformity, the buyer has 15 working days, as from the reception of the articles, to ask for an exchange or a refund. If the fifteen (15) day period normally expires on a Saturday, Sunday or holiday, it is extended to the next business day.

The customer must return the new or unused items in their entirety and in their original packaging, intact, accompanied by all possible accessories, instructions and documentation (in its original cellophane packaging imperatively and with the corresponding invoice). In such a situation, the buyer must send the proof of the defect(s) to (description and photos attached).

In case of exercise of the right of withdrawal, is obliged to reimburse the sums paid by the customer, with a fee of 10% of the total payment to cover the costs of the payment providers. The refund is due within a maximum of 14 working days from the date of receipt of the returned package(s).

The return shipping costs remain at your charge.

In case of refund, we guarantee that it is made within 14 days or less from the date of receipt of the returned package. No cash on delivery will be accepted, whatever the reason.

The transfer of ownership of the products to the benefit of the purchaser, will be carried out only after complete payment of the price by this last, and this whatever the date of delivery of the aforementioned products. On the other hand, the transfer of the risks of loss and deterioration of the products will be carried out only after delivery and reception of the said products by the purchaser.

ARTICLE 10: PROTECTION OF YOUR PERSONAL DATA is the producer and owner of all or part of the databases that make up this site. By accessing this site, the customer recognizes that the data composing it are legally protected, and is forbidden to extract, reuse, store, reproduce, represent or keep, directly or indirectly, on any type of support, by any means and in any form whatsoever, all or part qualitatively or quantitatively substantial, of the contents of the databases appearing on the site to which he/she accesses.

The descriptions of the products present in the databases of were seized according to the information communicated by the editors. is not responsible for the content of the works and cannot be held liable to the buyer. The responsibility of cannot be held responsible in case of force majeure (strike, flood, fire...).

The products offered meet the law of France in force. Proximityjapan® declines any responsibility if the delivered article does not respect the legislation of the country of delivery (censorship, prohibition of a title or an author...).

Proximityjapan® is not responsible for the content of sites to which hypertext links may refer from its own site.

All the clauses appearing in the present general conditions of sale, as well as all the operations of purchase and sale which are aimed at, will be subjected to the French law.

The present general conditions of sale as well as the price lists are expressly approved and accepted by the purchaser, who declares and recognizes to have a perfect knowledge of them, and gives up, of this fact, to prevail itself of any contradictory document and, in particular, its own general conditions of purchase, the act of purchase implying acceptance of the present general conditions of sale. The present conditions can be modified at any time without notice by Terms and conditions of sale updated on August 26, 2021